Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.
The Last Mile Optimization team's primary mission centers on analyzing and designing on-road operational strategies, leveraging data-driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on-road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency maintaining a perfect balance between delivery channels and cost-effectiveness across the entire last-mile operation.
Key job responsibilities
1. Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to seek the best efficiency in our On road operations design
2. Collaborate closely with AMZL and DSP teams to ensure the proper balance between network efficiency and partner satisfaction.
3. Works with key business partners such as Planning, Fulfillment Experience , Finance, Business Coach, Operations, FX, Amflex, ACES, HubDP, eDSP, and Topology
4.Be a change agent who is comfortable pushing on dependencies and gaps to meet previously agreed upon commitments.
5. Define Last Mile Operations model to determinate optimal channel allocation volume
6. On road evaluation projects to guarantee alignment along all the strategies, such us Speed, Cost, SPR, DPPH)
7. Focus on Channel Allocation optimization, On-road operation projects and On road Operation Optimization
- Bachelor's degree
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Fluent Spanish and English- 5+ years of managing stakeholders in cross-functional project experience
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, supply chain, organizational, operational excellence development, instructional design or related field
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
