Technical Solutions Engineer, Infrastructure, Compute

Who you are

You have a Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience. With 5 years of experience in troubleshooting and advocating for customer needs, you excel at triaging technical issues across hardware, software, applications, and processes. Your proficiency in one or more core programming or scripting languages such as C, C++, C#, Java, Python, JavaScript, PowerShell, Bash, or Perl sets you apart. You have a solid understanding of cloud computing, including Public/Private Cloud, Compute/Storage/Networking, and Software/Platform/Infrastructure-as-a-Service.

You hold certifications in GCP (Associate or Professional level) and in CCNP, CCIE, CKA, RHCE, or equivalent fields. With 2 years of experience in Distributed Computing, Systems Administration, Developer Operations, Networking Administration, Kubernetes, and Terraform, you are well-equipped to handle complex technical challenges. Your experience with network issue troubleshooting, including packet capture and analysis, artificial packet creation, load testing, and traffic path analysis, showcases your analytical skills.

You thrive in collaborative environments, working closely with product teams to address issues, standardize troubleshooting procedures, and document processes. Your knowledge of Hypervisor concepts, including VMs, KVM, I/O virtualization, and Virtual devices, complements your understanding of distributed applications and micro-services in cloud-based environments, particularly with Docker and Kubernetes.

What you'll do

As a Technical Solutions Engineer at Google, you will play a crucial role in ensuring customer satisfaction by troubleshooting and resolving technical issues related to cloud infrastructure. You will collaborate with cross-functional teams, including product and engineering, to advocate for customer needs and drive improvements in Google Cloud products. Your responsibilities will include providing 24-hour customer support, which may require working non-standard hours or shifts. You will also be involved in writing documentation and standardizing troubleshooting procedures to enhance the efficiency of the support process.

You will engage with customers to understand their technical challenges and provide solutions that align with their business needs. Your expertise in programming and scripting languages will be essential as you develop tools and scripts to automate processes and improve operational efficiency. You will also contribute to the development of best practices for troubleshooting and resolving issues, ensuring that the team maintains high standards of service delivery.

In this role, you will have the opportunity to work on cutting-edge technologies and contribute to the evolution of Google Cloud. You will be part of a dynamic team that values collaboration and innovation, and you will have the chance to grow your skills in a supportive environment.

What we offer

Google offers a competitive salary and benefits package, including opportunities for professional development and career advancement. You will be part of a diverse and inclusive team that fosters a culture of collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in transforming the way businesses operate in the cloud and making a meaningful impact on our customers' success.