Sr. Customer Success Account Management-CTJ-Secret

Who you are

You have a proven track record in customer success and account management, with a focus on building and coaching teams to enhance customer engagement strategies. Your ability to navigate and influence key stakeholders at various levels—technical, business, and executive—sets you apart. You understand the importance of aligning solutions with customer objectives and can effectively communicate these alignments to ensure ongoing success. You thrive in collaborative environments, working with cross-functional teams to identify customer priorities and drive strategic execution.

You possess strong analytical skills, allowing you to gather and interpret information on business and IT objectives effectively. Your experience in managing customer expectations and delivering on agreed-upon outcomes is essential. You are committed to fostering a growth mindset within your team and the broader organization, encouraging continuous learning and improvement.

Desirable

Experience in the technology sector, particularly with Microsoft solutions, is a plus. Familiarity with customer engagement models and strategies will enhance your effectiveness in this role. You are adaptable and open to feedback, always looking for ways to improve processes and outcomes for your customers.

What you'll do

In this role, you will lead the strategic execution of customer engagement initiatives, ensuring that Microsoft solutions are effectively aligned with customer needs. You will initiate and facilitate conversations with customers to understand their objectives and priorities, leveraging partnerships with other account team leaders to enhance service delivery. Your responsibilities will include managing key stakeholder expectations and conducting program reviews to assess progress and outcomes.

You will be instrumental in developing and implementing customer engagement strategies that drive satisfaction and success. This involves not only understanding customer needs but also proactively addressing challenges and opportunities as they arise. You will collaborate closely with internal teams to ensure that customer feedback is integrated into product and service offerings, fostering a culture of continuous improvement.

Your role will also involve mentoring and coaching team members, helping them to develop their skills in customer success and account management. You will be a key player in shaping the customer success strategy at Microsoft, contributing to the overall mission of empowering every person and organization to achieve more.

What we offer

At Microsoft, you will be part of a culture that values growth, excellence, and collaboration. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. You will work in an inclusive environment that encourages diverse perspectives and innovative thinking. Join us in our mission to empower every person and organization on the planet to achieve more.