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Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
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Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Jaipur, Rajasthan, IND
Amazon is seeking an Entry-Level Customer Support professional for in-person verification of sellers. You'll be responsible for investigating e-commerce risks and ensuring customer trust. This role requires strong analytical skills and effective communication.
You are dedicated, hardworking, and analytical — you thrive in environments where your judgment and attention to detail can make a significant impact. You possess excellent communication skills, particularly in live video interactions, and are comfortable engaging with third-party sellers to ensure a smooth onboarding process. Your results-oriented mindset drives you to investigate and eliminate online e-commerce risks effectively. You understand the importance of customer trust and are committed to safeguarding every financial transaction across Amazon's platforms.
While not mandatory, experience in customer service or support roles would be beneficial. Familiarity with e-commerce platforms and risk management processes can enhance your ability to succeed in this position. A passion for technology and a desire to contribute to a diverse workforce will set you apart.
In this role, you will communicate effectively with our customer base through live video calls, assisting third-party sellers in navigating the onboarding process. You will be responsible for investigating potential risks associated with online transactions, utilizing your analytical skills to assess situations and provide solutions. Your productivity and quality assurance will be evaluated, ensuring that you contribute positively to the development of the department. You will collaborate with various teams to enhance operational processes and risk models, ultimately aiming to maximize trust in Amazon.com. Your role will involve detailed investigations, requiring excellent judgment and a commitment to maintaining high standards of customer service.
At Amazon, we believe in fostering a diverse workforce that reflects the communities we serve. You will have the opportunity to work in a dynamic environment where your contributions are valued. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making Amazon the safest place to transact online, and be part of a team that is dedicated to innovation and customer satisfaction.
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