Manager, Success Operations

Who you are

You have a strong background in operations management, ideally with experience in customer success or related fields. Your ability to translate strategic goals into actionable plans is key — you understand how to build processes that drive efficiency and effectiveness across teams. You thrive in collaborative environments, working closely with various departments to ensure alignment and clarity in objectives. Your analytical mindset allows you to generate insights that guide decision-making and improve outcomes. You are passionate about making an impact and are motivated by the opportunity to shape how organizations operate.

Desirable

Experience in a technology-driven environment is a plus, as is familiarity with data analysis tools that can help you derive insights from marketplace metrics. A background in project management or process improvement methodologies will enhance your ability to succeed in this role. You are comfortable navigating ambiguity and can adapt strategies as needed to meet evolving business needs.

What you'll do

As the Manager of Success Operations, you will lead initiatives that enhance the effectiveness of the Success organization. You will design and implement strategies that ensure pros and customers realize value quickly and predictably. Your role will involve collaborating with Sales, Success, Service, Partnerships, Product, Data Science, and Finance teams to create a cohesive operating rhythm that supports marketplace health. You will focus on building reliable processes and defining clear success metrics that guide the organization’s efforts. Your work will be instrumental in driving cross-functional execution needed to improve marketplace outcomes.

You will also be responsible for monitoring the effectiveness of implemented strategies, making adjustments as necessary to optimize performance. Your insights will help shape the direction of the Success organization, ensuring that it operates consistently and scales effectively. You will play a key role in fostering a culture of continuous improvement, encouraging team members to share feedback and ideas that can lead to better outcomes.

What we offer

At Thumbtack, you will be part of a mission-driven team that is dedicated to helping homeowners confidently care for their homes. We offer a collaborative work environment where your contributions will have a meaningful impact. You will have the opportunity to work with a diverse group of professionals who are passionate about their work and committed to excellence. We provide flexible remote work options, allowing you to balance your professional and personal life effectively. Our culture encourages innovation and values the input of every team member, making it a great place to grow your career.