You manage a particular domains, analyze metrics; make and monitor configuration changes and perform change management activities using existing documentation and/or mentoring.
• You are responsible for execution of action items driving the projects that are handled by your managers/stakeholders
• You have an in-depth understanding of the SOPs related to day-to-day tasks which involves configuration changes. Your tasks involve making configuration changes to help adapt the software systems to changing business requirements.
• You make simple changes to existing code scripts and also perform code review of peer’s code changes (eg: validating & suggesting optimizations, etc.)
• You resolve auto-cut tickets (issues reported by stakeholders/ops) that are generated by systems when an exception threshold is breached or configuration issue is identified.
• You escalate when situations require significant deviation from SOPs or when issues appear risky or difficult (eg: if a workflow is not functioning or support needed to close loop a task)
• You improve your knowledge through the review of resolved tickets and SOP updates received from internal stakeholders.
• You propose and implement SOP changes which help improve team productivity/impact.
• You are also responsible for performing deep dive sessions and come up with suggestions to improve business metrics (eg: deep dive on metric drop, reporting gap and proposing suggestions to resolve).
• You have a basic understanding of a programming or scripting language, or SQL (eg: basic knowledge of programming or SQL will help to pitch in and solve configurations and day to day blockers).
• You will help onboard new team members and assist them when they encounter unexpected situations. Your verbal and written style is clear and concise. You are professional, constructive, and respectful.
Key job responsibilities
• You manage a particular domains, analyze metrics; make and monitor configuration changes and perform change management activities using existing documentation and/or mentoring.
• You are responsible for execution of action items driving the projects that are handled by your managers/stakeholders
• You have an in-depth understanding of the SOPs related to day-to-day tasks which involves configuration changes. Your tasks involve making configuration changes to help adapt the software systems to changing business requirements.
• You make simple changes to existing code scripts and also perform code review of peer’s code changes (eg: validating & suggesting optimizations, etc.)
• You resolve auto-cut tickets (issues reported by stakeholders/ops) that are generated by systems when an exception threshold is breached or configuration issue is identified.
• You escalate when situations require significant deviation from SOPs or when issues appear risky or difficult (eg: if a workflow is not functioning or support needed to close loop a task)
• You improve your knowledge through the review of resolved tickets and SOP updates received from internal stakeholders.
• You propose and implement SOP changes which help improve team productivity/impact.
• You are also responsible for performing deep dive sessions and come up with suggestions to improve business metrics (eg: deep dive on metric drop, reporting gap and proposing suggestions to resolve).
• You have a basic understanding of a programming or scripting language, or SQL (eg: basic knowledge of programming or SQL will help to pitch in and solve configurations and day to day blockers).
• You will help onboard new team members and assist them when they encounter unexpected situations. Your verbal and written style is clear and concise. You are professional, constructive, and respectful.- Speak, write, and read fluently in English
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
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