Head of Customer Strategy, Fashion (Shopbop & Zappos)

Who you are

You are a customer-obsessed leader with a proven track record in developing and executing customer strategies. With experience in the fashion, retail, or e-commerce sectors, you understand how to leverage data-driven insights to enhance customer engagement and loyalty. Your analytical mindset allows you to translate complex customer data into actionable business strategies, resulting in measurable improvements. You possess exceptional communication skills, enabling you to influence senior leadership and collaborate effectively across various departments, including Marketing, Merchandising, and Technology. You are passionate about understanding and enhancing the customer journey, demonstrating a strong ability to drive results in customer acquisition, retention, and loyalty.

Desirable

Experience in leading high-impact teams focused on customer strategy is a plus. Familiarity with the latest trends in customer engagement and retention strategies will help you excel in this role. A collaborative mindset that fosters teamwork and innovation is essential.

What you'll do

In this pivotal role, you will define and drive the customer strategy for Shopbop & Zappos, shaping how the company understands and engages with its customer base. You will lead a high-impact team dedicated to translating customer insights into effective acquisition, engagement, loyalty, and retention strategies. Your role will involve working closely with cross-functional leaders to ensure that company-wide efforts are targeted and specific to customer needs. You will be the voice of the customer in leadership discussions, advocating for their needs and preferences. Your strategic initiatives will be grounded in data-driven insights, allowing you to make informed decisions that align with the company's goals. You will also be responsible for measuring the effectiveness of customer strategies and making adjustments as necessary to drive continuous improvement.

What we offer

Amazon provides a comprehensive benefits package, including medical, financial, and other benefits. The company values diversity and encourages applicants from various backgrounds to apply. This position will remain posted until filled, and applicants are encouraged to apply via the internal or external career site.