Democratizing finance for the next generation
Robinhood, headquartered in Menlo Park, CA, is a fintech company that revolutionized stock trading by offering commission-free trading to over 23 million users. With a total funding of $5.6 billion, Robinhood has become a key player in the trading marketplace, attracting a younger demographic intere...
Robinhood offers premium medical, dental, and vision insurance, along with parental leave and personal prosperity benefits. Employees enjoy catered me...
Robinhood's culture is centered around accessibility and innovation, aiming to meet the financial needs of the next generation. The company encourages...
Robinhood • Chicago, IL; Denver, CO; Westlake, TX
Robinhood is hiring a CX Agent for their Money team to provide exceptional customer support for their Credit Card product. You'll assist cardholders with inquiries and collaborate with various teams to enhance customer experience. This role is based in Chicago, Denver, or Westlake.
You are a proactive individual ready to join Robinhood's Money Customer Ops team as a CX Agent. You thrive in a fast-paced environment and are passionate about providing exceptional customer service. You have a keen interest in finance and are eager to learn about the Credit Card product and customer support processes. You possess strong problem-solving skills and are comfortable troubleshooting customer inquiries independently. You understand the importance of being the 'voice of the customer' and are committed to ensuring their needs are met.
Experience in customer service or support roles is a plus, but not required. Familiarity with financial products or services will help you excel in this position. You are a team player who values collaboration and communication, and you are excited about the opportunity to contribute to a high-performing team.
As a Money CX Agent, you will be the front-line representative for our cardholders, addressing their most challenging inquiries and providing exemplary service in each interaction. You will independently troubleshoot issues and work closely with other teams to resolve customer concerns efficiently. Your role will involve understanding customer needs and ensuring that our product reflects those needs. You will be responsible for maintaining a high standard of customer satisfaction and will play a key role in shaping the customer experience at Robinhood.
You will engage with customers through various channels, providing timely and accurate information regarding their inquiries. You will also gather feedback from customers to help improve our services and products. Your insights will be invaluable in helping us understand the customer journey and enhance our offerings. You will participate in training sessions to deepen your knowledge of our products and improve your customer service skills.
At Robinhood, we are committed to building a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will be part of a mission-driven team that is dedicated to democratizing finance for all. Join us in making a significant impact in the financial industry and be part of a historic cultural and financial shift.
Apply now or save it for later. Get alerts for similar jobs at Robinhood.
