Senior Solutions Engineer | Sweden | Remote

Who you are

You have a strong background in solutions engineering or a related field, with experience in customer-facing roles where you've demonstrated your ability to communicate complex technical concepts clearly and effectively. You thrive in a remote-first environment and are comfortable working autonomously while collaborating with cross-functional teams. Your passion for open-source technology drives you to stay updated on industry trends and best practices, enabling you to provide valuable insights to customers. You understand the importance of customer success and are dedicated to ensuring that clients achieve their goals using Grafana's tools. You possess excellent problem-solving skills and can think critically to address customer needs and challenges. You are adaptable and open to learning new technologies, which allows you to grow alongside the evolving landscape of observability solutions.

Desirable

Experience with observability tools or platforms is a plus, as is familiarity with Grafana's products. A background in software development or engineering can enhance your ability to engage with technical customers effectively. If you have experience in sales engineering or technical account management, that would be beneficial as well.

What you'll do

In this role, you will be the go-to expert for Grafana's customers, providing them with the knowledge and support they need to successfully implement and utilize Grafana's observability solutions. You will conduct product demonstrations, hands-on enablement sessions, and technical evaluations to showcase the capabilities of Grafana's tools. Collaborating closely with the sales team, you will help identify customer needs and tailor solutions that meet their specific requirements. Your role will involve ongoing interaction with customers to ensure they are satisfied and successful in their use of Grafana's products. You will also gather feedback from customers to inform product development and improvements, contributing to the overall growth and success of Grafana Labs. As part of a remote-first team, you will leverage digital communication tools to maintain strong relationships with customers and colleagues alike.

What we offer

Grafana Labs offers a unique opportunity to be part of a remote-first, open-source company that values innovation and collaboration. You will work in an environment that encourages transparency and autonomy, allowing you to thrive in your role. The company is committed to your professional growth and development, providing resources and support to help you succeed. You will have the chance to work with a diverse team of experts who are passionate about observability and open-source technology. Grafana Labs also emphasizes work-life balance, ensuring that you can maintain a healthy and fulfilling personal life while contributing to the company's mission. Join us in making a meaningful impact in the world of observability and data visualization.