HR Contact Center Associate with Romanian and English – 12-months (fixed-term) contract , MHLS (My HR Live Support)

Who you are

You are a proactive individual with a strong customer service orientation, capable of handling HR queries in both Romanian and English. You possess excellent communication skills, allowing you to effectively assist employees and managers through various channels such as phone, live chat, and email. You are detail-oriented and can identify gaps in documentation and processes, striving to enhance the level of customer service provided. You are comfortable working in a fast-paced environment and are eager to learn and grow within the HR field.

What you'll do

In this role, you will act as the first point of contact for employees and managers, addressing a variety of HR-related inquiries. You will utilize standard operating procedures and documentation to resolve queries related to benefits, payroll, leave of absence, and onboarding. When faced with complex issues, you will escalate them appropriately to ensure timely resolution. You will take ownership of each contact, ensuring a high degree of customer focus and satisfaction. Additionally, you will be responsible for processing absence reporting requests and identifying areas for improvement in internal processes and documentation.

What we offer

Amazon provides a dynamic work environment where you can make a significant impact on employee experiences. You will have the opportunity to work with a diverse team across EMEA countries, contributing to a culture of innovation and customer obsession. The role offers flexibility, allowing you to work from the office in Prague or remotely from various locations within Romania, Poland, Slovakia, and the Czech Republic. You will receive comprehensive training and support to help you succeed in your role and advance your career in HR.