Tax solutions for the digital asset revolution
TaxBit, headquartered in Draper, UT, is a leading provider of tax and accounting solutions for digital assets, serving over 5 million users. Founded in 2018, the company achieved unicorn status in 2021 and has raised $251.4 million in funding, positioning itself as a key player in the fintech and cr...
TaxBit offers robust health, dental, and vision benefits with certain plans covering 100% of premiums, a modern 401(k) plan with crypto access, unlimi...
TaxBit fosters a culture of collaboration and innovation, working closely with regulatory agencies and major partners like Deloitte to navigate the ev...
TaxBit • Salt Lake City, Utah
TaxBit is seeking an Enterprise Customer Success Manager to manage and grow relationships with enterprise customers. You'll focus on customer satisfaction, product adoption, and collaboration with internal teams. This role requires strong relationship management skills and experience in customer success.
You have a proven track record in customer success management, particularly within enterprise environments — you understand the importance of nurturing relationships and ensuring customer satisfaction. Your experience has equipped you with the skills to advocate for customers while also aligning their needs with company goals. You are adept at identifying opportunities for product adoption and expansion, ensuring that customers realize the full value of the solutions provided. You thrive in collaborative settings, working closely with various internal stakeholders to deliver a seamless customer experience. You possess excellent communication skills, allowing you to effectively convey complex information and best practices to customers. You are proactive in your approach, always looking for ways to enhance customer engagement and satisfaction.
As an Enterprise Customer Success Manager at TaxBit, you will be the primary point of contact for a portfolio of enterprise customers, responsible for managing their overall relationship with the company. You will focus on key customer outcomes, including satisfaction and product adoption, ensuring that customers are fully leveraging TaxBit's SaaS platform for their tax reporting and accounting needs. You will collaborate with internal teams, including subject matter experts and sales, to provide a comprehensive support experience for your customers. Your role will involve educating customers on industry best practices and identifying new use cases for expansion within their organizations. You will monitor customer health metrics and proactively address any issues that may arise, ensuring that customers remain satisfied and engaged with TaxBit's offerings. You will also gather feedback from customers to inform product development and improvements, acting as their voice within the company. Your efforts will directly contribute to the growth and success of TaxBit as a leader in the digital asset compliance space.
At TaxBit, you will be part of a dynamic and innovative team that is shaping the future of digital asset compliance. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that values your contributions and encourages you to take initiative. As a start-up, you will have the chance to make a significant impact on the company's success and the satisfaction of our customers. We believe in fostering a culture of transparency and support, where every team member is empowered to excel in their role.
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