Scaled Delivery Manager, gTech Ads, Customer Support

Who you are

You have a Bachelor's degree or equivalent practical experience, along with 7 years of experience analyzing data and generating business insights. Your background includes developing operational process solutions and collaborating with cross-functional teams to drive impactful changes. You possess strong problem-solving skills and can apply structured thinking and logic to provide effective solutions to challenges. Your experience in vendor management and operations management has equipped you with a solid understanding of contractual governance, customer service, process quality, and process optimization. You excel at building relationships with stakeholders and clients, ensuring that their needs are met effectively.

Desirable

An MBA or Master's degree in a related field or CSCMP certification would be advantageous. You have a proven track record of using data analysis to drive decision-making and have experience in identifying and recommending internal process improvements. Your ability to translate business requirements into clear inputs for engineering teams is a key strength, and you thrive in environments that require coordination and alignment across various teams.

What you'll do

As a Senior Delivery Manager at Google, you will be responsible for overseeing the gTech Ads customer support operations. You will design and iterate on service workflows to achieve global consistency and efficiency, ensuring that our customers receive the highest level of support. Your role will involve driving operational excellence in partnership with vendor teams, coordinating efforts across program management, strategy, and engineering teams. You will leverage your expertise in data analysis to inform decision-making and enhance service delivery.

You will work closely with stakeholders to understand their needs and translate those into actionable insights for the engineering teams. Your ability to manage relationships and communicate effectively will be crucial in aligning interests and driving successful outcomes. You will also be tasked with identifying opportunities for process improvements and implementing solutions that enhance the overall customer experience.

What we offer

At Google, we provide a dynamic work environment that encourages innovation and collaboration. You will have the opportunity to work with a talented team dedicated to delivering exceptional support and solutions for our customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact in the world of digital advertising and customer support.