Your all-in-one personal finance platform
SoFi, headquartered in The East Cut, San Francisco, CA, is a leading provider of mobile and online personal finance services. With over 1,000 employees, SoFi offers a comprehensive suite of products including bank accounts, loans, mortgages, and investment opportunities. The company has raised $2.7 ...
SoFi provides a range of benefits including flexible time off, paid parental leave, and a monthly contribution of up to $200 towards student loan repa...
SoFi's culture is centered around financial empowerment, aiming to provide a one-stop solution for all personal finance needs. The company's focus on ...
SoFi • UT - Cottonwood Heights
SoFi is hiring a Member Service Representative to provide exceptional service for their financial products. You'll assist members through various communication channels, ensuring their inquiries are resolved efficiently. This role is ideal for those looking to start their career in customer service within the financial sector.
You are someone who thrives in a customer-centric environment, eager to help others navigate their financial journeys. With a strong focus on communication, you excel at responding to inquiries through phone, chat, and email, ensuring that every member feels valued and understood. You possess the ability to balance efficiency with empathy, aiming for First Call Resolution (FCR) in every interaction. You are adaptable and ready to learn about SoFi's diverse range of financial products, including banking, investment, and credit card services. Your soft skills are complemented by a proactive approach to problem-solving, allowing you to take ownership of member concerns and see them through to resolution.
As a Member Service Representative at SoFi, you will be the first point of contact for members seeking assistance with their financial products. Your primary responsibility will be to provide industry-leading customer service, ensuring that inquiries are handled promptly and accurately. You will engage with members across multiple channels, including phone, chat, and email, delivering timely information and support. Your role will involve not only addressing immediate concerns but also educating members about SoFi's offerings, helping them make informed decisions about their finances. You will document all interactions meticulously, ensuring that each member's experience is recorded for future reference. In this fast-paced environment, you will collaborate with your team to continuously improve service delivery and enhance member satisfaction.
At SoFi, we believe in investing in our employees and providing opportunities for growth. You will be part of a dynamic team that is committed to transforming the financial services industry. We offer competitive compensation and benefits, along with a supportive work culture that encourages professional development. As you grow in your role, you will have access to training and resources that will help you advance your career within the company. Join us in shaping a brighter financial future for our members and yourself.
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