Customer Experience Specialist - English (Kuala Lumpur)

Who you are

You are a dedicated individual with a passion for travel and customer service. You possess excellent communication skills in English and are eager to assist customers in navigating their travel experiences. You thrive in a fast-paced environment and are adaptable to changing situations, ensuring that every customer interaction is positive and helpful. You understand the importance of empathy and patience when dealing with customer inquiries, and you are committed to providing exceptional service.

Desirable

Experience in customer service or support roles is a plus, but not required. Familiarity with travel-related services or platforms can enhance your ability to assist customers effectively. A positive attitude and a willingness to learn are essential traits that will help you succeed in this role.

What you'll do

As a Customer Experience Specialist at Agoda, you will be the first point of contact for customers seeking assistance with their travel plans. You will handle inquiries via various channels, including phone, email, and chat, ensuring that customers receive timely and accurate information. Your role will involve troubleshooting issues, providing solutions, and guiding customers through the booking process. You will also collaborate with other teams to resolve complex inquiries and enhance the overall customer experience.

You will be responsible for maintaining a high level of product knowledge to effectively assist customers with their questions about Agoda's offerings. This includes understanding the features of our platform, the range of services available, and any promotions or deals that may benefit customers. You will also be expected to document customer interactions and feedback to help improve our services.

What we offer

Agoda provides a dynamic work environment where you can grow your skills and advance your career in customer service. You will have the opportunity to work with a diverse team of professionals who share your passion for travel. We offer competitive compensation and benefits, along with opportunities for professional development and training. Join us in our mission to make travel easy and rewarding for everyone, and be part of a company that values its employees and their contributions.