Technical Account Manager

Who you are

You are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact. You have experience in customer-facing roles and understand the importance of building strong relationships with clients. Your technical expertise allows you to act as a trusted advisor, guiding enterprise accounts through their manufacturing challenges. You thrive in collaborative environments, working closely with engineering teams to optimize designs for manufacturing. You are proactive in identifying potential issues and addressing them before they escalate, ensuring seamless project execution.

Desirable

Experience in a technical account management role is a plus, as is familiarity with digital manufacturing processes. You are comfortable with customer integration and have a knack for understanding client needs. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart. You are adaptable and can navigate the dynamic landscape of customer requirements and manufacturing capabilities.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. You will conduct weekly onsite visits to build relationships and understand customer needs deeply. Collaborating closely with customer engineers, you will focus on Design for Manufacturing (DFM) to optimize projects for Xometry's platform. Your role will involve proactively identifying and addressing potential manufacturing challenges, ensuring that customer projects align with Xometry's capabilities. You will stay informed about upcoming customer initiatives, providing insights and support to enhance their manufacturing processes. Your contributions will directly impact customer satisfaction and drive growth for both Xometry and our clients.

What we offer

Joining Xometry means becoming part of a company at the forefront of digital manufacturing. We offer a collaborative work environment where your technical skills and customer engagement abilities will be valued. You will have the opportunity to work with a diverse range of clients, from startups to Fortune 1000 companies, making a tangible impact on their manufacturing success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Our commitment to employee growth means you will have access to professional development opportunities and resources to enhance your skills.