Empowering businesses with seamless communication solutions
Nextiva, headquartered in Scottsdale, Arizona, is a leading provider of VoIP business communication solutions, serving over 100,000 businesses across the U.S. Their platform includes voice, video, and conferencing services accessible on iOS, Android, and desktop. With a strong focus on customer sati...
Nextiva offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
Nextiva fosters a customer-centric culture that emphasizes innovation and teamwork, encouraging employees to contribute ideas that enhance the user ex...
Nextiva • United States (Remote)
Nextiva is seeking a Director of Solutions Consulting to lead a team of senior Solutions Consultants in redefining customer experiences. You'll collaborate with cross-functional leaders to support strategic accounts and drive complex customer engagements. This role requires strong leadership and consulting skills.
You have a proven track record of leading teams and driving customer success in a technology-driven environment. With extensive experience in solutions consulting, you understand the nuances of customer engagement and the importance of delivering exceptional service. Your leadership style is collaborative, and you thrive in environments where you can coach and develop others to achieve their best. You are customer-obsessed and believe in the power of meaningful connections to drive business outcomes. You are comfortable navigating complex sales cycles and have a strategic mindset that allows you to identify opportunities for growth and expansion. You are passionate about technology and its potential to transform customer experiences, particularly in the realms of UCaaS and CCaaS.
Experience in AI-driven solutions and familiarity with customer experience platforms will set you apart. A background in BPO and strategic account management is highly desirable, as is a strong understanding of CX workflows. You are adept at building relationships with stakeholders at all levels and can effectively communicate the value of solutions to diverse audiences.
In this role, you will lead and develop a team of senior Solutions Consultants, guiding them in their efforts to support complex sales and expansion cycles for strategic and BPO accounts. You will act as an executive-level partner on high-visibility deals, ensuring that your team delivers cohesive and impactful customer experiences. Your responsibilities will include coaching seasoned consultants, collaborating closely with Sales and Service Delivery teams, and driving initiatives that enhance customer engagement across our Unified Customer Experience platform. You will be instrumental in shaping the future of customer interactions, leveraging AI and innovative technologies to create seamless solutions that connect voice, contact center, and digital channels.
At Nextiva, we foster a culture of innovation and collaboration, where your contributions will directly impact the future of customer experience. You will work alongside a talented team dedicated to redefining how businesses connect with their customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to deliver truly amazing experiences and make a difference in the world of customer engagement.
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