Customer Success Manager - Public Sector (Denver)

Who you are

You have a proven track record in customer success management, ideally with experience in the public sector. Your ability to cultivate impactful relationships with stakeholders at various levels sets you apart as a trusted advisor. You understand the importance of aligning customer goals with business outcomes, and you possess a strong technical aptitude to navigate complex software solutions. You are committed to excellence and hold yourself accountable to achieve the best results for your clients. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You are proactive in identifying risks and opportunities, ensuring that your customers achieve their desired outcomes through effective engagement.

Desirable

Experience with process automation, AI, or robotic automation technologies is a plus. Familiarity with Appian’s software platform or similar tools will help you hit the ground running. You are comfortable working in a fast-paced environment and can adapt to changing customer needs. A background in consulting or strategic advisory roles will enhance your ability to guide clients effectively.

What you'll do

As a Customer Success Manager at Appian, you will serve as a strategic advisor to public sector clients, helping them leverage Appian’s software platform to transform their business processes. You will work closely with customers to uncover their desired goals and translate these objectives into actionable plans. Your role will involve regular check-ins with clients to ensure progress against key outcomes, identifying and mitigating risks related to business, program, implementation, and engagement. You will collaborate with internal teams to provide the necessary resources and support to your clients, ensuring they are fully equipped to succeed. You will also gather feedback from customers to inform product development and improve service delivery. Your ability to communicate effectively and build trust will be essential in fostering long-term relationships with clients.

What we offer

At Appian, we value intensity and excellence, and we are committed to creating an environment where our employees can thrive. You will be part of a passionate team dedicated to accomplishing challenging goals together. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have access to resources and training that will enhance your skills and knowledge in customer success management. Join us in making a meaningful impact in the public sector through innovative technology solutions.