Lead, Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in technology or SaaS environments. Your ability to build strong relationships with senior-level executives allows you to navigate complex organizational structures effectively. You are proactive in identifying customer needs and ensuring their success with the product, always striving for a 10+ experience. You possess excellent communication skills and can articulate the value of the platform to diverse audiences. Your experience in driving strategic initiatives and providing tailored support makes you a trusted advisor to your customers.

Desirable

Experience in a rapidly growing company is a plus, as is familiarity with AI-powered platforms or digital workplace solutions. You are comfortable working in a hybrid or fully remote environment and can adapt to the evolving needs of your customers and the organization.

What you'll do

As the Lead Customer Success Manager, you will be responsible for guiding customers through their journey with Simpplr, from onboarding to ongoing support. You will work closely with customers to understand their goals and challenges, providing them with the necessary resources and best practices to achieve their objectives. Your role will involve promoting the platform's functionality and ensuring that customers are leveraging it to its fullest potential. You will also gather feedback from customers to inform product improvements and contribute to the overall success of the customer success team.

You will collaborate with cross-functional teams, including sales, product, and engineering, to ensure a seamless customer experience. Your insights will help shape the customer success strategy and drive initiatives that enhance customer satisfaction and retention. You will actively participate in customer meetings, providing strategic guidance and support to help them navigate their digital workplace transformation.

What we offer

Simpplr offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with a diverse range of clients and contribute to the growth of the company. We value collaboration and encourage you to share your ideas and insights to improve our processes and offerings. Our culture promotes continuous learning and development, ensuring that you have the resources you need to succeed in your role. We believe in fostering a supportive and inclusive workplace where everyone can thrive.