Global Assist Specialist

Who you are

You are a detail-oriented individual with a strong ability to manage multiple tasks simultaneously. Your communication skills are top-notch, allowing you to effectively coordinate with various teams and ensure that all incidents are handled promptly and efficiently. You thrive in a fast-paced environment and are comfortable working both day and night shifts, demonstrating flexibility and commitment to your role. You understand the importance of business resilience and are eager to contribute to a team that provides critical event management solutions.

Desirable

Experience in customer service or operations is a plus, as is familiarity with incident management processes. You may have a background in communications or a related field, which would enhance your ability to manage incidents effectively. A proactive attitude and a willingness to learn will set you apart in this role.

What you'll do

As a Global Assist Specialist, you will be responsible for managing initial incident reports and coordinating resource dispatch. You will play a vital role in ensuring effective communication during emergencies, which is crucial for the safety and well-being of expatriate and business-traveling employees. Your responsibilities will include monitoring incidents, providing timely updates to stakeholders, and ensuring that all necessary resources are mobilized to address the situation. You will work closely with the Lead International Operations Responder to ensure that all incidents are handled according to company protocols and best practices.

You will also be involved in training and onboarding new team members, sharing your knowledge of incident management processes and best practices. Your role will require you to stay updated on the latest developments in critical communications and enterprise safety solutions, allowing you to provide the best possible support to your team and clients.

What we offer

Everbridge offers a supportive and collaborative work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals dedicated to making a difference in the field of critical communications. We provide comprehensive training and resources to help you succeed in your role. Additionally, you will have the flexibility of working remotely from anywhere in New Zealand, allowing you to balance your work and personal life effectively. Join us in our mission to enhance business resilience and ensure the safety of employees worldwide.