Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. Your communication skills are top-notch, allowing you to engage effectively with a diverse range of individuals. You thrive in a fast-paced environment and are adaptable to changing situations, ensuring that customer needs are met promptly and efficiently. You are a team player who enjoys collaborating with others to achieve common goals and enhance the overall customer experience. You are committed to continuous improvement and are eager to learn and grow within the company.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless and enjoyable experience. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services and vehicles. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying process. Your shifts will vary, requiring flexibility to work from 7 am to 9 pm, including weekends. You will be part of a dynamic team that values collaboration and customer satisfaction.

What we offer

Carvana offers a competitive starting hourly rate of $18, with opportunities for growth based on performance. You can expect to see pay increases every few months as you progress in your role. We believe in investing in our team members' success, providing a supportive environment where you can thrive. In addition to competitive pay, we offer various performance-based incentive programs that can further enhance your earnings. Join us in our mission to transform the car-buying experience and make a positive impact in the community.