Customer Success Generalist

Who you are

You are a dedicated individual with a passion for customer service and a desire to help businesses thrive. You have a knack for problem-solving and can handle inquiries with a calm and professional demeanor. Your ability to capture customer insights and feedback will be crucial in driving product and service improvements. You thrive in a collaborative environment, working closely with various departments to ensure customer satisfaction. You are ready to take on challenges and contribute to operational excellence projects based on your experiences.

What you'll do

As a Customer Success Generalist at Xendit, you will be the first point of contact for our customers, providing them with undivided attention and care. You will address any issues or inquiries that arise, working diligently to prevent potential problems and support our customers in overcoming hurdles. Your role will involve capturing important customer insights and feedback from inquiries, which will be instrumental in continuously improving our product and service delivery. You will collaborate with various departments to resolve customer inquiries effectively. Additionally, you will contribute to operational excellence projects, generating ideas based on your experiences in handling customer inquiries and coordinating with relevant stakeholders to implement changes.

What we offer

At Xendit, we pride ourselves on our rapid growth and the impact we have on businesses across Southeast Asia. You will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions will directly influence our customer success initiatives. You will have the opportunity to develop your skills and grow within the company as we continue to expand our services and reach in the region.