Customer Implementation Manager - Enterprise

Who you are

You have a strong background in project management, ideally with experience in technical deployments and customer engagement. You understand the importance of acting as a Trusted Advisor, guiding customers through the implementation of complex solutions. Your communication skills are top-notch, allowing you to engage effectively with corporate leaders and technology decision-makers. You thrive in environments where you can take ownership and drive real change, and you are passionate about enhancing organizational workflows and efficiencies. You are adaptable and ready to travel up to 75% to meet customer needs, ensuring that you are present where your expertise is most needed. You believe in the mission of protecting life and are motivated to contribute to a company that values safety and justice.

What you'll do

In this role, you will be responsible for managing both pre-sale and post-sale initiatives for Axon's comprehensive suite of products, including Evidence.com and Axon body-worn cameras. You will engage with corporate leaders and program managers to provide consulting, testing, and evaluations, ensuring that customers adopt and realize the full potential of Axon's solutions. You will leverage your project management skills to facilitate the successful implementation of complex technical solutions within customer timelines. Your role will involve collaborating with cross-functional teams to ensure that customer feedback is integrated into product development, enhancing the overall customer experience. You will also be responsible for tracking project progress and reporting on key metrics to stakeholders, ensuring transparency and accountability throughout the implementation process. Your expertise will help shape the future of Axon's offerings, making a significant impact on customer satisfaction and operational efficiency.

What we offer

Axon provides a dynamic work environment where you can grow and develop your skills while contributing to a mission that matters. You will have the opportunity to work remotely from the United States, with the flexibility to travel as needed. The company values diversity and encourages you to apply even if your experience doesn't match every requirement. You will be part of a team that is dedicated to making a difference in society, and your contributions will be recognized and valued. Axon offers competitive compensation and benefits, ensuring that you are supported in your professional journey.