Content Specialist

Who you are

You have a strong background in content creation and documentation, ideally with experience in a tech or marketing environment. You understand the importance of clear and concise communication, and you are skilled at translating complex information into user-friendly content. You thrive in collaborative settings, working closely with Product Support, Customer Success, Implementation, Product, and Product Marketing teams to gather insights and create valuable resources. You are detail-oriented and proactive in keeping documentation relevant and up to date as products evolve and industry best practices change. You embrace a culture of continuous improvement and are always looking for ways to enhance the educational materials you produce.

Desirable

Experience with content management systems or documentation tools is a plus. Familiarity with the marketing industry and influencer marketing platforms will help you understand the context of the content you create. You are comfortable working in a flexible environment that combines both in-person and remote work, adapting to the needs of your team and the organization.

What you'll do

As a Content Specialist at CreatorIQ, you will play a crucial role in developing and maintaining documentation that supports both internal teams and customers. You will collaborate with various departments to gather information and insights, ensuring that the content you create is accurate and relevant. Your responsibilities will include writing and editing user guides, FAQs, and training materials that help users navigate CreatorIQ's products effectively. You will also be responsible for reviewing and updating existing documentation to reflect product changes and improvements.

You will engage with stakeholders to understand their needs and gather feedback on the documentation you produce. This feedback loop will be essential in refining your content and ensuring it meets the expectations of users. You will also participate in team meetings and brainstorming sessions to contribute ideas for new content initiatives and improvements to existing materials.

In addition to content creation, you will help establish best practices for documentation within the organization. This may involve creating templates, style guides, and processes that streamline content development and ensure consistency across all materials. You will also stay informed about industry trends and best practices in content creation and documentation, applying this knowledge to enhance the quality of your work.

What we offer

At CreatorIQ, we value our employees and offer a comprehensive benefits package that supports your overall well-being. You will have the opportunity to work in a flexible environment that encourages collaboration and innovation. We believe in celebrating differences and fostering a culture where everyone can contribute to our mission of transforming the marketing industry. Join us and be part of a team that is dedicated to making businesses more human and impactful.