Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members and are eager to connect with people at all touchpoints. Being bilingual in English and Spanish is essential for this role, as it allows you to communicate effectively with a diverse member base. You are passionate about listening and helping others, and you thrive in an inclusive environment where diverse perspectives are valued. You are committed to fostering a sense of belonging for all members and colleagues.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a unique member service experience. You will engage with members to understand their needs and provide tailored support, ensuring they feel valued and heard. You will assist members with their inquiries, guiding them through our services and helping them achieve their financial goals. Your role will involve collaborating with team members to enhance service delivery and contribute to a positive team culture. You will also participate in training sessions to continuously improve your skills and knowledge about Oportun's offerings.

What we offer

Oportun offers a supportive work environment that values diversity and inclusion. You will be part of a mission-driven team dedicated to empowering members with financial tools and resources. We provide opportunities for professional growth and development, ensuring you have the resources needed to succeed in your role. Our culture encourages open communication and collaboration, allowing you to share your perspectives and contribute to our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate our inclusive culture through various employee resource groups and initiatives that promote belonging and community engagement.