Help Desk Technician (Tier 1)

Who you are

You are a reliable and tech-savvy individual with a strong customer focus, eager to assist users with their technical issues. You thrive in a hands-on environment and are comfortable providing first-level support for a variety of IT problems, including hardware, software, and basic networking issues. Your ability to communicate effectively and empathize with users makes you an ideal candidate for this role. You are detail-oriented and organized, capable of logging and prioritizing support requests efficiently. You understand the importance of documentation and are committed to resolving issues promptly to enhance user satisfaction.

What you'll do

As a Tier 1 Help Desk Technician at Nebius AI, you will serve as the first point of contact for users seeking technical assistance. You will handle support requests through various channels, including in-person, messaging, ticketing, and email. Your responsibilities will include logging, categorizing, and prioritizing all incoming support requests in the IT ticketing system. You will analyze, troubleshoot, and resolve a broad scope of hardware, software, and peripheral issues, ensuring that users receive timely and effective support. You will work closely with your IT team to document solutions and contribute to a knowledge base that helps improve future support processes. Your role is crucial in maintaining a smooth operational environment for all employees.

What we offer

Nebius AI offers a competitive salary and a comprehensive benefits package, along with opportunities for professional growth within the company. You will work in a dynamic and collaborative environment that values initiative and innovation. As part of a growing team, you will have the chance to expand your skills and contribute to exciting projects in the AI and cloud computing space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.