The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. In this role, you will be part of our escalation team, solving cross-functional high-visibility issues impacting our customers and business. You will coordinate across multiple verticals to not only mitigate immediate risks, but also to identify and drive systemic improvements to scale our impact. This role combines fast-paced action with in-depth analysis and opportunities to think big.
Key job responsibilities
Manage end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, identification and implementation of preventative actions, and summarizing outcomes.
Coordinate various stakeholder groups (such as Legal, Tech, Ops, etc) involved in escalations to deep dive, drive alignment, and implement solutions.
Build and improve escalation management mechanisms.
Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions.
Summarize findings and present write-ups to senior leadership.
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.- Bachelor’s degree or equivalent experience
- 2+ years experience in program management, incident/escalation management, or risk management
- Experience completing root cause analysis
- Experience writing for leadership audience
- English language comprehension, verbal and written skills- Experience developing new programs and mechanisms
- Experience working with legal and technical stakeholders
- Experience presenting findings and recommendations to senior leadership
- Experience managing multiple projects simultaneously, including short term and long term deliverables
- Experience coordinating actions across multiple teams with competing priorities
- Experience analyzing data to identify trends
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
