Senior Technical Solutions Engineer (Platform)

Who you are

You have over 4 years of experience designing, building, testing, and maintaining applications using Python, Java, or Scala. Your expertise in Python is particularly strong, allowing you to tackle complex technical challenges with confidence. You possess a solid understanding of SQL-based databases, enabling you to assist customers effectively with their data-related queries. Your experience with cloud platforms such as AWS and Azure enhances your ability to provide comprehensive support for Databricks customers.

You are a proactive problem solver who thrives in a customer-facing role. You enjoy troubleshooting and resolving complex issues, and you take pride in delivering best practices support for custom-built solutions. Your ability to communicate technical concepts clearly to customers is one of your key strengths, and you are committed to advocating for their needs.

You are eager to strengthen your expertise in the Databricks platform and are open to continuous learning through internal training programs. You understand the importance of collaboration and are comfortable coordinating with engineering and escalation teams to achieve timely resolutions for customer issues.

Desirable

Experience with third-party integrations in a cloud environment is a plus, as it will help you assist customers in optimizing their Databricks experience. Familiarity with the Big Data ecosystem will also be beneficial in understanding the broader context of customer challenges.

What you'll do

In this role, you will provide technical support for Databricks platform-related issues, helping customers navigate their journey with our products. You will troubleshoot and resolve complex customer issues, ensuring they receive the guidance and knowledge necessary to achieve their strategic goals. Your role will involve delivering suggestions for improving performance in customer-specific environments and providing best practices support for custom-built solutions.

You will participate in the creation and maintenance of company documentation and knowledge articles, contributing to the overall knowledge base that supports both customers and internal teams. Your advocacy for customers will be a key aspect of your role, as you work to ensure their needs are met and their voices are heard within the organization.

You will also engage in a weekend and weekday on-call rotation, demonstrating your commitment to providing timely support whenever it is needed. Your ability to strengthen your AWS and Azure expertise through learning and training will be essential as you assist customers with their cloud-related queries.

What we offer

At Databricks, we value our employees and offer a supportive work environment that encourages growth and development. You will have access to internal training programs that will help you enhance your skills and expertise in the Databricks platform. We believe in fostering a culture of collaboration and innovation, where your contributions will have a direct impact on our customers' success.

Join us in our mission to simplify data and AI for everyone. As a Senior Technical Solutions Engineer, you will play a crucial role in helping our customers unlock the full potential of their data using the Databricks platform. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.