Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Melbourne, Australia
KnowBe4 is seeking a Customer Success Manager to build lasting relationships with Mid-Market clients and drive business outcomes. This role focuses on maximizing Customer Lifetime Value and requires strong interpersonal skills.
You have a proven track record in customer success or account management, ideally within the technology or cybersecurity sectors. Your ability to build strong relationships with clients is paramount, and you thrive on ensuring their success and satisfaction with the services provided. You are proactive and strategic, always looking for ways to maximize Customer Lifetime Value and drive tangible business outcomes. Your communication skills are excellent, allowing you to articulate value propositions clearly and effectively to clients. You are comfortable working in a fast-paced environment and can manage multiple client accounts simultaneously while maintaining a high level of service.
Experience in the cybersecurity industry is a plus, as is familiarity with AI-driven platforms. You are data-driven and can leverage analytics to inform your strategies and decisions. A background in sales or marketing can also be beneficial, as it helps you understand the broader context of customer engagement and retention.
As a Customer Success Manager at KnowBe4, you will be responsible for onboarding new clients and ensuring they derive maximum value from our Human Risk Management platform. You will work closely with Mid-Market clients, understanding their unique needs and challenges, and providing tailored solutions to enhance their security culture. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will collaborate with internal teams, including sales and product development, to relay client feedback and contribute to continuous improvement initiatives. Additionally, you will track key performance indicators related to customer success and report on these metrics to senior management.
At KnowBe4, we foster a culture of radical transparency and extreme ownership, encouraging all employees to be themselves. You will be part of a dynamic team that values continuous professional development and offers opportunities for growth within the organization. We provide a welcoming workplace with engaging activities, from team lunches to trivia competitions, ensuring that every day is fun and fulfilling. Our commitment to employee well-being is reflected in our flexible work arrangements, allowing you to balance your professional and personal life effectively. Join us in redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
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