Senior Engagement Manager

Who you are

You have a strong background in project management and client engagement, ideally with experience in the technology or data science sectors. Your ability to communicate effectively with clients and internal teams ensures that projects run smoothly and meet customer expectations. You are passionate about leveraging big data technologies to solve complex business problems and are committed to helping clients achieve their goals with Dataiku's platform.

You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver high-quality services. Your experience in managing client relationships allows you to understand their needs and drive successful outcomes. You are results-oriented and focused on delivering value to customers, ensuring they realize the full potential of Dataiku's offerings.

Desirable

Experience in the AI or data science industry is a plus, as is familiarity with deployment and implementation of technology solutions. You may have a background in consulting or professional services, which equips you with the skills to navigate complex client engagements effectively.

What you'll do

As a Senior Engagement Manager at Dataiku, you will be responsible for overseeing the delivery of professional services to clients in the APAC market. You will project-manage the implementation of Dataiku's suite of services, ensuring that clients receive the support they need to maximize their use of the platform. Your role will involve maintaining clear communication with clients and internal teams, facilitating collaboration to drive project success.

You will work closely with clients to understand their unique challenges and objectives, tailoring service packages to meet their specific needs. Your focus will be on ensuring high rates of product adoption and customer satisfaction, which are critical to achieving high net dollar retention. You will also be responsible for tracking project progress and outcomes, providing insights and recommendations to clients based on their usage of Dataiku's platform.

In this role, you will have the opportunity to influence the direction of client engagements and contribute to the overall success of Dataiku's services team. You will collaborate with various stakeholders, including technical teams and customer success managers, to ensure that clients receive a seamless experience from initial engagement through ongoing support.

What we offer

Dataiku offers a dynamic work environment where you can make a significant impact on client success. You will be part of a team that values collaboration and innovation, working together to help organizations harness the power of AI. We provide opportunities for professional growth and development, allowing you to expand your skills and advance your career in the technology sector. Join us in transforming how businesses leverage data and AI to drive their success.