Transforming the food supply chain sustainably
Choco, headquartered in Kreuzberg, Berlin, is revolutionizing the food supply chain with its innovative food ecosystem management software. By connecting over 31,000 businesses globally, Choco facilitates the trade of more than £1.2 billion in goods, helping restaurants streamline their ordering pro...
Choco offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance. Employees also benefi...
Choco fosters a culture of innovation and sustainability, focusing on transforming the restaurant supply chain with technology. The company values agi...
Choco is seeking a Customer Care Associate to assist food suppliers in navigating their AI platform. You'll troubleshoot technical issues and guide customers through onboarding. This role requires excellent communication skills and a customer support background.
You have at least 1 year of customer support experience, which has equipped you with the skills to effectively assist users in navigating complex systems. Your communication skills are top-notch, allowing you to convey technical information clearly and confidently. Being bilingual in Spanish is a plus, as it enables you to connect with a broader range of customers. A Bachelor’s degree is preferred, showcasing your commitment to education and professional development.
You thrive in a fast-paced environment where problem-solving is key. You bring calm and clarity to every interaction, ensuring that customers feel supported and valued. Your ability to troubleshoot technical issues and provide accurate resolutions is essential in helping customers maximize their use of our AI platform. You are passionate about technology and eager to learn more about how it can improve the food supply chain.
As a Customer Care Associate at Choco, you will serve as the trusted point of contact for US customers, assisting them with troubleshooting bugs and resolving technical issues on our AI platform. You will engage with customers through various channels, including chat, email, and WhatsApp, ensuring they receive timely and effective support. Your role will involve diagnosing and investigating platform errors, providing clear explanations and accurate resolutions to enhance the customer experience.
You will guide customers through technical workflows, helping them understand and effectively utilize our AI tools during onboarding and in their day-to-day operations. Collaboration is key in this role; you will work closely with product and engineering teams to document bugs, report trends, and provide insights that contribute to improving platform reliability. Your feedback will be invaluable in shaping the future of our technology and ensuring it meets the needs of our users.
At Choco, we are committed to creating a supportive and inclusive work environment. You will have the opportunity to work with a passionate team dedicated to making the global food system more sustainable. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to optimize the way food is sold, ordered, distributed, and financed, and be part of a team that is making a real impact in the industry.
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