Enablement Lead, Customer and Partner Support

Who you are

You are a highly organized and strategic Enablement Lead with a passion for empowering others to succeed. With a blend of instructional design expertise and operational understanding, you excel in creating effective training programs that enhance the capabilities of frontline teams and partners. Your exceptional communication skills enable you to collaborate effectively with various stakeholders, ensuring that everyone is equipped to deliver world-class service.

You have experience in designing and maintaining structured training curricula, including facilitator guides, e-learning modules, and assessments. You understand the importance of identifying skill gaps and delivering targeted enablement initiatives that align with organizational goals. Your ability to manage knowledge resources ensures that both internal and external stakeholders have access to accurate and helpful information.

Desirable

You have a background in customer support or operations, which gives you insight into the challenges faced by frontline teams. Familiarity with knowledge management systems and best practices in training development will set you apart. You are comfortable working in a fast-paced environment and are eager to take on new challenges that contribute to the success of the organization.

What you'll do

In this role, you will be responsible for building, optimizing, and delivering training programs that support the Customer & Partner Support network. You will design and maintain training programs across onboarding, upskilling, cross-training, and new product/process launches. Your work will involve developing a structured training curriculum that includes facilitator guides, e-learning modules, SOPs, assessments, and certification paths.

You will partner with operations, quality, and product teams to identify skill gaps and deliver targeted enablement initiatives. Your role will also include owning the creation, organization, and governance of the internal knowledge base, ensuring that process documentation, SOPs, troubleshooting guides, and playbooks are accurate and accessible.

You will collaborate with various teams to develop customer- and partner-facing knowledge resources, ensuring that the content is relevant and useful. Your strategic approach will help empower frontline teams to provide exceptional service, ultimately contributing to the overall success of Xometry.

What we offer

At Xometry, you will be part of a dynamic team that is dedicated to connecting innovative ideas with manufacturing capabilities. We offer a collaborative work environment where your contributions will directly impact the success of our customer and partner support initiatives. You will have opportunities for professional growth and development as you work alongside talented individuals who share your commitment to excellence.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team. Join us in our mission to empower manufacturers and buyers alike, and help shape the future of the manufacturing industry.