Escalation Engineer, CDN/Developer Platform

Who you are

You have a strong background in technical support, ideally with experience in cloud services or CDN technologies. You are adept at troubleshooting complex issues and possess excellent communication skills, allowing you to effectively assist a diverse range of customers from individual bloggers to large enterprises. Your curiosity drives you to continuously learn and adapt in a fast-paced environment, and you are committed to providing exceptional customer service. You thrive in collaborative settings and enjoy working with cross-functional teams to resolve customer challenges. You understand the importance of building a diverse and inclusive team and are eager to contribute to a positive workplace culture.

What you'll do

As a Support Engineer at Cloudflare, you will be the first point of contact for customers facing technical issues. You will engage with customers through various channels, including phone, email, and chat, to diagnose and resolve their inquiries. Your role will involve analyzing customer problems, providing solutions, and escalating issues when necessary. You will also collaborate with engineering teams to improve product functionality based on customer feedback. Additionally, you will contribute to the development of support documentation and resources to enhance the customer experience. Your work will directly impact customer satisfaction and retention, making you a vital part of the Cloudflare team.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. We provide competitive compensation and benefits, including flexible work arrangements. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven company that is dedicated to building a better Internet. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.