OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Senior Product Designer will play a pivotal role in shaping the future of OpenGov products by leveraging design thinking, innovative problem-solving, and advanced design expertise. This position will lead the creation of user-centered solutions that seamlessly integrate emerging technologies, including artificial intelligence (AI), to elevate the user experience. By fostering collaboration and driving strategic initiatives, the Senior Product Designer will ensure our products meet the evolving needs of both users and the business.

Responsibilities:

• Lead the application of design thinking methodologies to uncover user needs, define problems, and create innovative, scalable solutions that align with business objectives.

• Collaborate with Product Management and Engineering to align on goals, uncover insights, and design innovative solutions."

• Advocate for and integrate AI as a tool within the design process, leveraging it to improve efficiency, generate insights, and prototype solutions faster.

• Deliver end-to-end product designs, from early ideation and user research to high-fidelity mockups and interaction models, ensuring usability and accessibility.

• Mentor and empower team members, promoting a culture of growth, experimentation, and collaboration within the design team.

• Present design concepts and strategies to stakeholders, building alignment while championing a user-centered approach.

• Stay informed on AI advancements, industry trends, and tools, incorporating them into both the design process and the development of new features.

• Partner with Engineering to ensure seamless design handoffs and provide support during development to uphold design quality.

• Develop and facilitate workshops, brainstorming sessions, and collaborative exercises to align teams and foster innovation using design thinking principles.

• Contribute to the evolution of design principles and practices that guide product consistency, scalability, and excellence.

• Conduct comprehensive user research, including interviews, surveys, usability testing, and contextual inquiries, to deeply understand user needs, pain points, and behaviors.

Requirements and Preferred Experience:

• 8+ years of professional experience with minimum 4+ years in product design, with a proven ability to solve complex problems and lead cross-functional initiatives.

• Demonstrated experience in conducting user research and usability testing.

• Demonstrated expertise in applying design thinking to uncover insights, ideate solutions, and drive innovation.

• Experience designing AI-driven features or products that leverage machine learning, predictive analytics, or intelligent automation.

• Familiarity with using AI as a design tool, such as for generating ideas, streamlining workflows, or enhancing prototyping.

• Proficiency in Figma, with advanced skills in creating and managing reusable components, variants, and design libraries to ensure scalability and consistency.

• Exceptional communication skills, with the ability to present complex ideas to technical and non-technical audiences.

• Advanced proficiency in design tools like Figma, Sketch, or Adobe XD, with a strong focus on prototyping and interaction design.

• Deep knowledge of accessibility standards (e.g., WCAG) and their application in creating inclusive solutions.

• Passion for creating user-centered designs, with a strong attention to detail and a focus on measurable impact.

• Experience designing for responsive web, mobile, and multi-platform environments.

• A passion 'To power more effective and accountable government,' paired with a strong commitment to improving the lives of local and state government workers through impactful, user-focused design.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.