Senior Technical Product Manager (Internal Tools)

Who you are

You have 5+ years of experience in product management, particularly in developing internal tools that enhance customer support. Your background includes a strong understanding of user needs and the ability to translate them into actionable product strategies. You are skilled in leveraging AI technologies to drive automation and improve operational efficiency. You thrive in collaborative environments, working closely with engineering and design teams to deliver high-quality products. Your analytical mindset allows you to make data-driven decisions that align with business goals. You are passionate about creating solutions that empower customer support teams and enhance user experiences.

Desirable

Experience with AI and large language models (LLMs) is a plus, as you will be focusing on implementing these technologies to achieve ambitious automation targets. Familiarity with customer support processes and tools will help you understand the challenges faced by support agents and how to address them effectively.

What you'll do

As a Senior Technical Product Manager at Earnin, you will be responsible for the holistic strategy of the internal tools that support our customer care ecosystem. You will lead the transformation of our in-house care platform, ensuring it meets the growing needs of our community. Your role will involve defining the product roadmap, prioritizing features, and collaborating with cross-functional teams to deliver impactful solutions. You will focus on the strategic implementation of AI and LLMs to automate processes and enhance the efficiency of our support agents. You will also conduct user research to gather insights and validate product decisions, ensuring that the tools you develop truly meet the needs of our users.

You will work closely with engineering teams to oversee the development and deployment of new features, ensuring they align with our overall product vision. Your ability to communicate effectively with stakeholders will be crucial as you advocate for user needs and drive product initiatives forward. You will also monitor product performance and gather feedback to iterate on existing features, continuously improving the user experience.

What we offer

Earnin provides a hybrid work environment, allowing you to balance in-office collaboration with remote work flexibility. We offer competitive benefits, including healthcare and reimbursement for internet and cell phone expenses. You will be part of a dynamic team that is dedicated to transforming the financial landscape for our community members. Join us in our mission to provide real-time financial flexibility and make a meaningful impact in the lives of those who rely on our services.