Technical Support Specialist

Who you are

You are someone who thrives in a client-facing role and enjoys solving problems. With a strong desire to help others, you understand the importance of delivering exceptional support and ensuring client satisfaction. You are eager to learn and grow within the company, embracing challenges with a positive attitude. Your communication skills are top-notch, allowing you to convey technical information clearly and effectively to clients of varying technical backgrounds. You are detail-oriented and organized, ensuring that all client interactions are documented and followed up appropriately. You are a team player who values collaboration and is excited to contribute to a supportive work environment.

What you'll do

As a Technical Support Specialist at FareHarbor, you will be the first point of contact for clients seeking assistance with our reservation software. You will troubleshoot and resolve technical issues, guiding clients through the process of using our tools effectively. Your role will involve responding to client inquiries via phone, email, and chat, ensuring timely and accurate responses. You will also collaborate with other teams to escalate issues when necessary and contribute to the development of support documentation and resources. Your goal will be to empower clients to utilize our software to its fullest potential, enhancing their overall experience with FareHarbor.

What we offer

FareHarbor offers a supportive and inclusive work environment where you can grow your career. You will have access to ongoing training and development opportunities to enhance your skills and advance within the company. We value our employees and strive to create a culture that encourages creativity and collaboration. As part of our team, you will be part of a mission-driven organization that is shaping the future of travel and experiences. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' well-being.