Your gateway to unique online auctions
Catawiki is a leading online auction platform headquartered in Amsterdam, Netherlands, specializing in unique items such as rare coins, antiques, and vintage cars. With over 100,000 curated objects auctioned weekly, Catawiki combines expert valuation and verification to ensure quality and proper pri...
Catawiki offers competitive salaries, equity options, and a flexible remote work policy. Employees enjoy generous PTO, parental leave, and opportuniti...
Catawiki fosters a culture of expertise and quality, emphasizing the importance of in-house specialists who curate and verify auction items. The compa...
Catawiki • Lisbon, Portugal
Catawiki is seeking a Customer Service Representative fluent in Mandarin and English to engage with customers and resolve queries. You'll be responsible for managing disputes and ensuring customer satisfaction in Lisbon.
You are a customer-oriented individual with a passion for helping others. You possess strong communication skills in both Mandarin and English, allowing you to effectively engage with a diverse customer base. You thrive in a dynamic environment and are open to feedback, always looking to improve your skills and the customer experience. You understand the importance of taking ownership of your responsibilities and driving impact in your role. You are adaptable and can handle complex challenges with a positive attitude, ensuring that every customer interaction is a delightful experience.
Experience in customer service or support roles is a plus, but not mandatory. Familiarity with online marketplaces or auction platforms can be beneficial. A proactive approach to problem-solving and a willingness to learn will set you apart.
In this role, you will engage with a wide variety of customers, both sellers and buyers, addressing their queries and resolving issues through various channels such as chat, email, phone, and social media. You will mediate disputes between customers, ensuring that both parties feel heard and that a fair solution is reached. Your role is crucial in maintaining customer satisfaction and loyalty, as you will be the first point of contact for many of our users. You will also contribute to the continuous improvement of our customer service processes by providing feedback and suggestions based on your interactions.
Catawiki offers a vibrant work environment where you can grow and develop your skills. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take ownership of your career path. Our company culture is built on core values that emphasize the importance of customer satisfaction and teamwork. Join us in our mission to become the world's most popular destination for special objects, and be part of a team that celebrates uniqueness and creativity.
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