Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in a fast-paced environment and are eager to contribute to a team that is redefining the car-buying process. Your communication skills are top-notch, allowing you to connect with customers and understand their needs effectively. You are adaptable and ready to work various shifts, including weekends, to ensure customer satisfaction. You possess a valid driver's license and are at least 21 years of age, meeting the requirements for this role. You are committed to continuous improvement and are excited about the growth opportunities available within the company.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, engaging with customers during their car-buying journey. Your primary responsibility will be to deliver happiness to customers, whether it's through direct interactions or by supporting them in the local community. You will work flexible hours, including shifts from 7am to 9pm, and will be available to work seven days a week, with rotating days off. Your role will involve addressing customer inquiries, resolving issues, and ensuring a seamless experience from start to finish. You will also participate in performance-based programs that allow you to increase your earnings based on your contributions and success in the role. Your dedication to customer satisfaction will play a crucial role in Carvana's mission to transform the automotive retail experience.

What we offer

Carvana offers a competitive starting hourly rate of $22/hr, with opportunities for growth based on performance. You can expect to see pay increases at three-month intervals, with the potential to earn up to $24/hr within your first year. The company is committed to investing in your success, providing various performance-based incentive programs that can further enhance your earnings. Additionally, you will be part of a dynamic team that values collaboration and community engagement, making a meaningful impact in the lives of customers. Carvana fosters a culture of growth and development, ensuring that as you advance in your career, the company grows alongside you.