Key Account Manager

Who you are

You have a proven track record in account management, ideally with experience in a fast-paced environment where you’ve successfully built and maintained strong relationships with key clients. Your communication skills are top-notch, allowing you to effectively engage with stakeholders at all levels. You thrive in collaborative settings and are comfortable navigating complex conversations to drive results. You are adaptable and eager to embrace challenges, always looking for ways to stretch beyond your comfort zone. Your passion for customer success is evident in your approach, as you consistently seek to understand and meet the needs of your clients. You value diversity and inclusivity, believing that a variety of perspectives leads to better outcomes.

What you'll do

As a Key Account Manager at Glovo, you will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met and expectations exceeded. You will collaborate closely with various teams, including operations and marketing, to deliver tailored solutions that drive customer satisfaction and loyalty. Your role will involve analyzing client performance metrics to identify opportunities for growth and improvement, as well as developing strategic plans to enhance account performance. You will also be tasked with conducting regular check-ins with clients to gather feedback and address any concerns proactively. Your ability to communicate effectively will be crucial as you present insights and recommendations to both clients and internal stakeholders. You will play a key role in driving the success of our partnerships, contributing to Glovo's mission of revolutionizing the way people connect with their everyday needs.

What we offer

At Glovo, we foster a unique culture that emphasizes collaboration and innovation. You will be part of a dynamic team that celebrates diversity and encourages you to bring your authentic self to work. We offer opportunities for career development and growth, ensuring that you are supported in your professional journey. Our office-first culture means you will have the chance to engage with your colleagues in person, building strong relationships and a sense of community. We believe in celebrating wins, both big and small, and creating an environment where everyone feels valued and heard. Join us in making a meaningful impact on millions of people while enjoying a fulfilling and exciting career.