The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Remote - USA
Airbnb is hiring a Staff Generative AI Engineer to lead the Automation Foundation team in enhancing customer service through AI-driven solutions. You'll collaborate with cross-functional teams and work with technologies like Python and machine learning. This role requires significant experience in AI and automation.
You have extensive experience in AI and machine learning, with a strong background in developing and deploying AI-driven solutions. You understand the complexities of conversational AI platforms and have a proven track record of collaborating with cross-functional teams to enhance user experiences. Your technical expertise allows you to drive the vision and strategy for automation workflows effectively.
You are skilled in Python and have experience with backend systems, enabling you to contribute to the development of robust automation platforms. You thrive in environments where you can lead initiatives and influence the technical direction of projects. Your ability to communicate complex technical concepts to non-technical stakeholders is one of your strengths.
You are passionate about improving customer service through technology and have a keen interest in the latest advancements in AI. You enjoy working in a collaborative environment and are eager to share your knowledge with others. You are adaptable and open to exploring new technologies that can enhance the effectiveness of AI solutions.
Experience with large-scale systems and a background in customer support technology would be beneficial. Familiarity with various AI frameworks and tools will help you excel in this role.
As a Staff Generative AI Engineer at Airbnb, you will lead the development of the Automation Platform, a critical component of our customer support strategy. You will collaborate with product, design, engineering, and data science teams to enhance the effectiveness of AI prompts and workflows. Your role will involve driving the technical vision for automation solutions that improve the efficiency and reliability of our customer service operations.
You will be responsible for automating processes for both internal human agents and AI agents, ensuring that our systems are scalable and effective. You will work closely with AI and ML engineering teams to integrate advanced technologies into our customer support framework. Your contributions will directly impact the success of AI-driven products that serve our community of hosts and guests.
You will also mentor junior engineers and provide guidance on best practices in AI development. Your leadership will help shape the future of our automation initiatives, ensuring that we remain at the forefront of customer service technology.
Airbnb offers a competitive salary range of $204,000—$255,000 USD, along with potential bonuses and equity options. You will have the opportunity to work in a fully remote environment, allowing for flexibility and work-life balance. We foster a culture of collaboration and innovation, where your contributions will be valued and recognized.
Join us in our mission to create the best customer service experience for our users. You will be part of a dynamic team that is dedicated to leveraging technology to enhance the way we connect with our community. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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