• Be an expert in the collection processes
• Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
• Manage direct reports and internal/ external stakeholders
• Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
• Working with the functional leaders and other internal groups to build scalable processes
• Collaborating with the Global Finance Operations team and internal business partners.
• Lead and Participate in operational excellence activities
• Analyze processes, recommend improvements and manage related quality/internal controls indicator.
Key job responsibilities
• Managing annual performance targets, creating and monitoring appropriate performance metrics
• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders
• Oversee the hiring & training of new team members and support their development
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Bachelor's degree in finance, accounting or a related field
- • In depth knowledge of Order to Cash Process
- • 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
- • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- • Managerial skills to handle problems and crisis in a confident and decisive manner.
- • Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
- • Excellent negotiation, interpersonal, verbal and written communication skills
- • Ability to work under pressure and with strict deadlines
- • Proficient in Microsoft Excel and Word
- • Proven instances in identifying and driving process improvements and operational efficiency projects- MBA, or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- • Post-graduation or a Master’s Degree Accounting/Finance or a related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
