Fraud Cases Support Analyst with German

Who you are

You are a proactive individual with a keen interest in fraud prevention and customer support. You possess strong communication skills in both German and English, enabling you to effectively assist members and collaborate with financial institutions. You thrive in a fast-paced environment and can juggle multiple priorities while maintaining a focus on customer satisfaction. You understand the importance of compliance and are committed to ensuring that businesses remain safe and secure.

What you'll do

In this role, you will attend calls on an emergency inbound phone line for fraud reports, providing immediate assistance to members who may be experiencing issues. You will work closely with other financial institutions to recover funds and resolve fraud cases, ensuring that members receive timely updates and support throughout the process. Your ability to prioritize tasks will be crucial as you manage multiple cases simultaneously, always keeping the member's best interests in mind. You will also maintain communication during compliance checks, helping to ensure that all necessary protocols are followed.

What we offer

Tide offers a dynamic work environment where you can grow your skills in fraud prevention and customer support. You will be part of a diverse team dedicated to making a positive impact on small businesses. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a willingness to learn. Join us in transforming the small business banking market and making a difference for our members.