Team Lead, Member and Provider Services

Who you are

You have a proven track record in team leadership, particularly in customer operations or support environments. Your experience includes managing workflows and driving team performance to meet business objectives. You excel in coaching and developing team members, ensuring they have the tools and support needed to succeed. You are comfortable collaborating with various stakeholders to identify areas for improvement and implement effective solutions. Your analytical skills allow you to monitor KPIs and conduct root-cause analysis to address operational challenges effectively. You understand the importance of creating a positive team culture and are committed to fostering an environment where team members can thrive.

Desirable

Experience in the health insurance or healthcare industry is a plus, as it provides context for the unique challenges faced in this sector. Familiarity with performance management systems and operational dashboards will enhance your ability to track and improve team outcomes. You are adaptable and open to feedback, continuously seeking ways to improve both your own skills and those of your team.

What you'll do

In this role, you will lead the Member and Provider Services team, focusing on achieving operational excellence. You will be responsible for hiring and managing team members, overseeing their performance, and guiding their professional development. Your role will involve setting clear goals and KPIs for the team, ensuring alignment with the company's objectives. You will regularly monitor team outcomes and utilize dashboards to track performance metrics, conducting root-cause analysis when issues arise. Collaboration with stakeholders will be key as you identify workflow improvements and implement changes to enhance team efficiency. You will also play a crucial role in fostering a supportive team environment, encouraging open communication and collaboration among team members. Your leadership will help shape the team's culture and drive success in meeting the needs of Oscar's members and providers.

What we offer

Oscar provides a competitive salary range of $55,890 - $73,355 per year, along with a comprehensive benefits package that includes participation in an unlimited vacation program and annual performance bonuses. The company values work-life balance and offers a hybrid work schedule, requiring three days in the office each week. You will be part of a mission-driven organization focused on transforming the health insurance experience for its members. Oscar is committed to creating a supportive and inclusive workplace where employees can grow and thrive in their careers.