Senior Technical Support Engineer- Azure Specialised- Japanese Speaking

Who you are

You have a strong background in technical support, with at least 5 years of experience in troubleshooting and resolving complex technical issues. Your expertise in Azure allows you to provide exceptional support to customers, ensuring they maximize their investment in Microsoft products. You are fluent in Japanese, enabling you to communicate effectively with a diverse customer base. You possess excellent problem-solving skills and a passion for delivering customer success, which drives you to go above and beyond in every interaction. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer satisfaction and success. You are adaptable and eager to learn, continuously seeking to deepen your technical proficiency and stay updated with the latest advancements in technology.

What you'll do

As a Senior Technical Support Engineer, you will own and manage the resolution of complex technical issues for customers using Azure. You will leverage your technical expertise to troubleshoot problems, provide solutions, and ensure a seamless support experience. You will collaborate with engineering teams to escalate issues when necessary and contribute to the development of support documentation and resources. Your role will involve engaging with customers to understand their needs and challenges, providing guidance on best practices, and helping them achieve their goals with Microsoft products. You will also participate in training and mentoring junior support engineers, sharing your knowledge and expertise to enhance the team's capabilities. Your contributions will play a crucial role in driving customer satisfaction and loyalty, as you help customers navigate their technical challenges and empower them to succeed.

What we offer

At Microsoft, you will be part of a dynamic and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, including opportunities for professional development and career growth. You will have access to cutting-edge technology and resources, enabling you to excel in your role and make a meaningful impact on our customers' success. Join us in our mission to empower every person and organization on the planet to achieve more, and be part of a culture that fosters creativity, diversity, and inclusion.