Empowering SMEs with personalized banking solutions
Allica Bank, headquartered in the City of London, is a fintech company dedicated to providing tailored banking solutions for SMEs. Established in 2019, Allica has already disbursed over £71 million in loans and offers a range of services including savings accounts, commercial mortgages, and asset fi...
Employees enjoy health insurance, income protection, and a discretionary annual bonus program. Allica Bank also offers generous pension contributions,...
Allica Bank is committed to reimagining relationship banking for SMEs, leveraging technology to empower relationship managers. The culture emphasizes ...
Allica Bank • Milton Keynes Office
Allica Bank is seeking a Senior Incident & Problem Manager to lead their incident management processes. You'll ensure efficient handling of incidents while improving service reliability. This role requires experience in incident management within a regulated environment.
You have significant experience in incident and problem management, ideally within a financial services or regulated environment. Your ability to remain calm under pressure and lead teams through disruptions is essential. You understand the importance of operational resilience and have a track record of embedding robust processes that enhance service reliability. You are a strong communicator, capable of collaborating with various functions within the organization to ensure a seamless incident management process. You are committed to continuous improvement and have a proactive approach to identifying potential issues before they escalate.
Experience in the fintech sector is a plus, as is familiarity with regulatory requirements that govern incident management. You may also have certifications in ITIL or similar frameworks that demonstrate your expertise in service management. A background in risk management or operational excellence would further enhance your candidacy.
In this role, you will lead the end-to-end incident and problem management process, ensuring that incidents are handled efficiently and transparently. You will work closely with cross-functional teams to identify root causes of incidents and implement corrective actions to prevent recurrence. Your focus will be on protecting customers and colleagues while maintaining the bank's operational integrity. You will also be responsible for developing and refining incident management policies and procedures, ensuring they align with best practices and regulatory standards. Continuous improvement will be a key aspect of your role, as you will analyze incident trends and implement strategies to enhance service reliability.
Allica Bank is committed to fostering a diverse and inclusive workplace where everyone feels valued. We offer flexible and hybrid working arrangements to accommodate your needs. You will be part of a dynamic team that plays a critical role in the bank's operations, contributing to its mission of serving established SMEs. We provide opportunities for professional development and growth, ensuring you have the resources to succeed in your role. Our culture emphasizes collaboration, learning, and ownership, making it an exciting place to advance your career in incident management.
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