Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in technology or SaaS environments. Your excellent interpersonal and communication skills enable you to build strong relationships with clients, ensuring their needs are met and expectations exceeded. You possess strong problem-solving and analytical thinking skills, allowing you to navigate complex customer challenges effectively. You thrive in an entrepreneurial environment and are comfortable working in ambiguous, quickly-changing situations. Your passion for automation and its potential to drive business value aligns with Workato's mission to simplify technology complexity for businesses.

Desirable

Familiarity with the integration technology landscape is a plus, as it will help you understand the tools and solutions that can benefit our customers. Experience in a fast-paced startup environment will also be advantageous, as it will prepare you for the dynamic nature of the role.

What you'll do

As a Customer Success Manager at Workato, you will be responsible for ensuring that our customers achieve their desired outcomes through the effective use of our platform. You will work closely with clients to understand their business goals and challenges, providing guidance and support to help them leverage our automation solutions effectively. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for improvement. Your role will involve collaborating with cross-functional teams, including sales, product, and support, to ensure a seamless customer experience. You will also be responsible for onboarding new customers, providing training and resources to help them get started with our platform. Your entrepreneurial drive will enable you to identify and pursue opportunities for upselling and expanding customer accounts, contributing to the overall growth of the business.

What we offer

At Workato, we foster a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We believe in balancing productivity with self-care, offering a vibrant and dynamic work environment along with a multitude of benefits. You will have the opportunity to work with a talented team and contribute to a company recognized as a leader in enterprise orchestration. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.