Manager, Platform Operations (Base Hong Kong)

Who you are

You have extensive experience in operations management, particularly in platform or marketplace environments, and you understand the intricacies of user experience and service level optimization. Your leadership skills are complemented by a strategic mindset, allowing you to drive initiatives that enhance product capabilities and user satisfaction. You thrive in dynamic environments where you can wear multiple hats and adapt quickly to changing circumstances. Your ability to communicate effectively with cross-functional teams, including city operations, is essential for fostering collaboration and achieving business goals.

Desirable

Experience in the logistics or delivery industry is a plus, as is familiarity with online platform tactics that engage both users and drivers. You are data-driven and can leverage analytics to inform your decisions and strategies. A background in product management or development would also be beneficial, as it aligns with the role's focus on enhancing product capabilities.

What you'll do

In this role, you will lead the Platform Operations team, focusing on growing the online platform while ensuring a seamless user experience. You will develop and implement business initiatives that drive marketplace transactions and maintain a healthy service level for users. Your responsibilities will include collaborating with city operations teams to understand their needs and priorities, ensuring that the platform evolves to meet user demands. You will also be tasked with identifying opportunities for product capability enhancements, working closely with product teams to prioritize and execute these initiatives. Your leadership will be crucial in fostering a culture of continuous improvement within the team, encouraging innovation and responsiveness to market changes.

What we offer

Lalamove provides a collaborative work environment where your contributions directly impact the success of our platform and the communities we serve. You will have the opportunity to work with a diverse team across multiple regions, gaining insights into various markets and user behaviors. We value your expertise and encourage you to bring your ideas to the table, fostering a culture of open communication and teamwork. As part of our commitment to employee growth, we offer opportunities for professional development and career advancement within the company. Join us in making delivery fast and simple for our users while driving meaningful change in the logistics industry.