Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • Tempe, AZ
DoorDash is seeking a Global Advocate Supervisor to lead a team providing top-tier support for consumers, Dashers, and merchants. This role requires strong leadership skills and a commitment to delivering exceptional customer experiences.
You have a proven track record in customer support and leadership, with experience managing teams to deliver exceptional service. Your communication skills are top-notch, allowing you to effectively coach and guide your team in resolving customer inquiries and issues. You thrive in a collaborative environment and are passionate about fostering a culture of connection and growth within your team. You adapt quickly to changing circumstances and are detail-oriented, ensuring that your team meets the highest standards of support. You understand the importance of metrics and are skilled at using data to drive performance improvements. You are committed to creating a personalized and empathetic support experience for all customers.
As a Global Advocate Supervisor at DoorDash, you will lead a team dedicated to providing live support for a diverse range of customers, including consumers, Dashers, and merchants. You will be responsible for coaching your team to troubleshoot issues, answer questions, and provide effective solutions. Your role will involve managing cross-functional partnerships to escalate and investigate complex issues that arise across various lines of business. You will ensure that your team is equipped with the tools and knowledge necessary to deliver exceptional support experiences. You will also play a key role in developing and implementing strategies to enhance the overall customer support process, ensuring that your team is aligned with DoorDash's mission of providing outstanding service.
At DoorDash, we believe in the power of meaningful connections and professional growth. You will have the opportunity to work in a supportive environment that values collaboration and innovation. This position requires an in-office presence at our corporate office in Tempe, AZ, with a flexible schedule that allows for 4-8 in-office days per month. We are committed to fostering a culture where you can thrive and make a significant impact on our customer support operations.
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