Provider Experience Specialist (St. Louis)

Who you are

You are a dedicated professional with a passion for improving customer experiences in healthcare. You understand the challenges patients face and are motivated to provide solutions that empower them. Your ability to connect authentically with providers is key to your success in this role. You thrive in collaborative environments and are eager to contribute to a mission-driven organization. You possess excellent communication skills and are comfortable upselling features to enhance provider accounts. You are adaptable and can navigate complex problems with ease, always keeping the patient experience at the forefront of your efforts.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a crucial role in delivering exceptional customer service to our provider accounts. You will be responsible for upselling features and offering tailored solutions that meet the unique needs of each provider. Your day-to-day tasks will involve engaging with providers to foster authentic connections and inspire trust in our services. You will work closely with cross-functional teams to ensure that our offerings align with the needs of the healthcare marketplace. Your contributions will directly impact our mission to empower patients and improve their healthcare experiences. You will also be evaluated on your ability to drive customer satisfaction and retention through effective communication and problem-solving.

What we offer

At Zocdoc, we offer a supportive work environment where you can thrive and make a difference in the healthcare industry. You will have the opportunity to work with a team of passionate individuals who are committed to our mission. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform healthcare and empower patients to take control of their experiences.