Advanced IT Data Center Technician

Who you are

You are an experienced IT technician with a strong background in troubleshooting hardware issues in data centers. You have a solid understanding of server hardware and are comfortable working with complex IT systems. Your proactive approach allows you to solve L1/L2 tasks efficiently through a ticketing system, ensuring minimal downtime for operations. You are detail-oriented and capable of updating processes and documentation for the IT hardware team, contributing to continuous improvement.

You possess a basic level of networking skills, which enables you to handle basic network tasks effectively. You are a collaborative team player, eager to work alongside L3 technicians to enhance service level agreements through complex diagnostics. Your ability to communicate technical information clearly helps in training and supporting your colleagues.

You are passionate about technology and enjoy working in a dynamic environment where you can apply your skills to solve real-world challenges. You thrive in a role that allows you to be hands-on with hardware and contribute to the overall success of the IT team.

Desirable

Experience with cloud computing and AI infrastructure is a plus, as it aligns with Nebius AI's mission to lead in the AI cloud economy. Familiarity with advanced troubleshooting tools and methodologies will further enhance your effectiveness in this role.

What you'll do

In this role, you will be responsible for troubleshooting and resolving challenging hardware-related issues with servers. You will engage in advanced level troubleshooting, applying your technical expertise to identify and rectify problems efficiently. Your responsibilities will include managing hardware problem resolutions, implementing workarounds, and providing solutions to ensure optimal performance of the data center.

You will proactively handle L1/L2 tasks through a ticketing system, ensuring that all issues are logged and addressed promptly. Updating processes and documentation for the IT hardware team will be a key part of your role, as you strive to improve support processes and training materials. Collaboration with L3 technicians will be essential as you work together to enhance service level agreements through complex diagnostics and problem-solving.

Your role will also involve basic networking tasks, allowing you to apply your knowledge in a practical setting. You will be part of a team that values initiative and innovation, contributing to the growth and success of Nebius AI's data center operations.

What we offer

Nebius AI provides a competitive salary and a comprehensive benefits package, ensuring that you are well-supported in your role. Opportunities for professional growth within the company are abundant, as we are committed to fostering talent and innovation. You will enjoy flexible working arrangements, allowing you to balance your professional and personal life effectively.

Join a dynamic and collaborative work environment where your contributions are valued. At Nebius, we are expanding our products every day, and you will be part of a team that is at the forefront of AI and cloud computing. If you are excited about the challenges and opportunities in this field, we encourage you to apply and be part of our journey.