Client Support Manager

Who you are

You have experience in customer support or success roles, ideally within a technology or finance context — you understand the importance of delivering exceptional customer experiences and have a track record of improving client satisfaction. You are skilled in leveraging data analytics, particularly Big Data, to identify trends and areas for improvement — your analytical mindset allows you to make data-driven decisions that enhance service delivery. You possess excellent communication skills, enabling you to effectively collaborate with installers and internal teams to ensure alignment on customer expectations. You are proactive in your approach, always looking for ways to improve processes and enhance the overall customer journey. You thrive in a fast-paced environment and are comfortable managing multiple priorities while maintaining a focus on quality and customer satisfaction.

Desirable

Experience in the renewable energy sector or familiarity with financing solutions is a plus — understanding the unique challenges faced by installers in this industry will help you provide tailored support. Familiarity with customer relationship management (CRM) tools and data analysis software will enhance your ability to perform in this role.

What you'll do

As a Client Support Manager at GoodLeap, you will work closely with installers on our platform to ensure they receive the best possible support and resources. You will leverage Big Data to analyze customer interactions and identify areas for improvement, collaborating with installers to implement solutions that enhance their experience. You will conduct regular audits of installer performance to ensure compliance with GoodLeap standards and customer expectations, providing feedback and support as needed. You will manage the pipeline of customer inquiries and issues, ensuring timely resolution and maintaining high levels of customer satisfaction. You will serve as a reliable point of contact for installers, fostering strong relationships and open lines of communication. You will participate in team meetings to share insights and best practices, contributing to a culture of continuous improvement within the organization. You will also have the opportunity to collaborate with cross-functional teams to develop and implement new initiatives aimed at enhancing the customer experience.

What we offer

GoodLeap offers a dynamic work environment where you can make a meaningful impact on the customer experience. You will have access to ongoing training and professional development opportunities to help you grow in your career. We value collaboration and teamwork, and you will be part of a supportive culture that encourages innovation and creativity. Our commitment to sustainability means you will be contributing to a mission that positively impacts communities and the environment. We offer competitive compensation and benefits, including health insurance and retirement plans, to support your well-being and financial security.